SquareTrade Study Finds One in Three Laptops Fail Within Three Years

Are you planning to get a laptop or netbook this holiday season? Our team has been collecting data on over 30,000 new laptops and netbooks. As laptops have historically been among the most popular electronics gifts, SquareTrade publicly released its findings to consumers, examining the different aspects of laptop and netbook reliability.
Highlights are below but be sure to check out the full study. For further coverage of the report and discussion, check out GizmodoEngadgetPCWorldElectronista or ComputerWorld or check out the “Thoughts on this Study” below.First year malfunction rates: Netbooks vs Laptops
Netbooks projected to fail at a 20% higher rate than traditional laptops

The study begins with an overview of laptop hardware failure rates, as well as failures caused by accidents. We then compare netbook failure rates to more expensive laptops and evaluate the relative reliability of several leading laptop brands.

Manufacturers: Vast Differences in Reliability
3 year laptop malfunction rates by manufacturer

  • When excluding accidental damage and examining hardware malfunctions by manufacturer, Asus and Toshiba come out on top.
  • Apple and Dell both fall in the middle with approximately an 18 percent failure rate; while industry leader HP has the highest failure rate.
  • Over one in four HP laptops in the study experienced a hardware malfunction during the first three years of ownership.
Other highlights of the study include:
  • Asus and Toshiba were the most reliable manufacturers, with fewer than 16 percent having a hardware malfunction over three years.
  • Netbooks are projected to have a 20 percent higher failure rate from hardware malfunctions than more expensive laptop computers.
  • Manufacturers proved to be a more reliable determinant of reliability than the type of laptop and should be a greater factor in making a purchase decision.
Thoughts on this study?
The report has people talking! Find this data useful? Sound off below or join the conversation on twitter.For further coverage of the report, you can also check out: the Apple BlogThe Business JournalsLaptop Magazine9 to 5 MacTom’s Hardware GuideMac BlorgeTechSpotUbergizmoDigital TrendsHard OCPTech RadarNetbook ChoiceGadget RepublicT3Mobile ComputerChannel ReliabilityTG Daily,ITP, or liliputing.

 

And check out our other studies on digital cameras, game consoles, iPad 1 vs. iPad 2, the iPhone 3GS, iPhone damage, and iPhones in the home.

12 Responses to “SquareTrade Study Finds One in Three Laptops Fail Within Three Years”

  1. This report is extremely old; it was published in 2009! The last sentence in the report says, “Square Trade will continue to monitor the progress and publish an update of laptop and notebook failure rates in 2010.” Okay, folks… where are the updates? Sure would be good to see one! Thanks.

  2. jeff goodman Reply March 21 at 7:12 am

    Yep! Let’s see an updated study every year!

  3. I would VERY much enjoy reading an updated version of this report… this should be a report that comes out on a yearly basis if you ask me. I am also curious where Fujitsu and Samsung would fall into these rankings, were they not included because of small sample numbers? This is incredibly helpful in the purchasing process, please update!

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