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SquareTrade Breakability Tests Reveal Compact Tablets Are The Holiday’s Least Breakable

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the results of 10 popular tablets’ performance in Breakability testing, with the Samsung Galaxy Tab S 8.4 coming out on top as the least breakable (3.3 breakability score), and the Tmax 9 HD coming in as the most breakable (8.2 breakability score).

The SquareTrade Breakability Score ranks today’s top devices based on how prone they are to break due to accidents. Evaluating key elements such as front and back panel design, edge construction and materials, size, weight, friction quotient, water resistance and grip-ability, SquareTrade’s Breakability Score fills in the missing gap left by traditional device reviews: it tests devices in a manner that replicates everyday danger situations brought on by our lifestyles and habits.

See SquareTrade’s Breakability test video here.

“For the first time, we put 10 tablets through the rigor of our Breakability tests and found that size does indeed matter. These expensive devices are the equivalent of our Swiss army knives – but they’re hardly as durable. And the bargain basement tablet we tested literally broke in two,” says Ty Shay, CMO of SquareTrade. “Unlike with smartphones where Apple consistently comes out on top in our Breakability tests, Samsung was the winner here with the Galaxy Tab S 8.4 the overall winner.”

The SquareTrade Breakability Score is based on a number of factors, from physical characteristics to the results of SquareTrade’s Drop, Dunk and Slide Tests. The higher a device scores on a scale from 1-10, the higher the risk of it breaking due to an accident.

Overall, compact tablets performed above expectations, faring better in drop and dunk tests than larger models like the Microsoft Surface Pro 3 or Tmax 9 HD. Durable and water-resistant models like the Sony Xperia Z3 (4 breakability score), and Apple iPad Mini 3 (4.4 breakability score) performed admirably. Popular devices that run higher risks of breaking due to an accident include Samsung Galaxy Tab S 10.5 (6 breakability score) and the Apple iPad Air 2 (6.1 breakability score) which lost points in slide and drop tests.

SquareTrade’s Breakability Score testing revealed the following:

  1. Larger tablets proved to be far more breakable than smaller ones, as well as the least water resistant
  2. The Samsung Galaxy Tab S 8.4 scored well in our drop and dunk tests, making it the least breakable option this holiday season
  3. The most durable and budget-friendly performer was the Asus Memo Pad 7, which performed well on most tests, followed closely by the Sony Xperia Z3

See the full results of the 2014 SquareTrade Tablet Breakability Score here.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc. All other company, brand, and product names are the trademarks of their respective owners or manufacturers listed above, or their respective affiliates. No manufacturer of any of the above tablets is affiliated with, endorses or in any way approves the SquareTrade breakability test.

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New iPhones Come Up Big in SquareTrade Breakability Tests

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the iPhone 6 and its larger sibling, iPhone 6 Plus, performed impressively in Breakability testing, and each carries the top Breakability Score™ in their respective category. The SquareTrade Breakability Score ranks today’s top devices based on how prone they are to break due to accidents. Evaluating key elements such as front and back panel design, edge construction and materials, size, weight, friction quotient, water resistance and grip-ability, SquareTrade’s Breakability Score fills in the missing gap left by traditional device reviews: it tests devices in everyday danger situations brought on by our lifestyles and habits.

See SquareTrade’s Breakability test video here.

The SquareTrade Breakability Score is based on a number of factors, from physical characteristics to the results of SquareTrade’s Drop, Dunk and Slide Tests. The higher a device scores on a scale from 1-10, the higher the risk of it breaking due to an accident.

The new series of iPhones performed above expectations, scoring higher than both previous iPhone models and popular Android phones like the Samsung Galaxy S5. The iPhone 6’s Breakability Score of 4 sets a new high mark with a slightly better performance than even Google/Motorola’s Moto X and the HTC One. The much larger iPhone 6 Plus scored a 5, more than a full point better than the Samsung Galaxy S5, making it the most durable phone with a screen larger than five inches.

SquareTrade’s Breakability Score testing revealed the following:

  1. The iPhone 6 Plus is not only more durable than most large screen phones, but it also outscored last generation’s iPhone 5S
  2. Both new iPhones performed very well in most tests, but the iPhone 6 Plus lost some points because some users may have a hard time gripping the phone due to its large but slim form
  3. The screens on both new iPhones held up very well to Breakability testing, giving credence to Apple’s promise of ion-strengthened glass.

“Apple has done it again, with a pair of larger phones that are more durable than their smaller predecessors,” says Ty Shay, CMO of SquareTrade. “But as we saw with the ill-fated mishap of the first iPhone 6 buyer in Australia, accidents are still going to happen. Americans have spent over $10 Billion on iPhone repair and replacement since their release, and we expect that unfortunate trend to continue.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc. iPhone is a registered trademark of Apple, Inc. Samsung Galaxy S is a registered trademark of Samsung Electronics Co., Ltd. All other company, brand and product names may be trademarks of their respective owners.

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New Study Shows Damaged iPhones Cost Americans $10.7 Billion, $4.8B in the Last Two Years Alone

SAN FRANCISCO, CA – September 18, 2014 – SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today released the results of a new study showing that damaged iPhones have cost Americans $10.7 billion since their introduction in 2007. The total amount Americans have spent on repair and replacement of their smartphones in the last seven years – including iPhones – is over $23.5B, the study found. SquareTrade will issue a Breakability ScoreTM for the iPhone® 6 and iPhone 6 Plus on Monday, September 22.

Surveying more than 2,400 smartphone users, the sum combines the cost of repairs, replacements and insurance deductibles for cracked, dropped, submerged, and water-damaged devices. Regardless of the type of accident, the most common lasting damage for users is the now commonplace cracked screen. A quarter of iPhone owners have cracked a screen at some point, with 15% currently using an iPhone with a cracked screen.

“In 2012, when we conducted our first survey on iPhone damage – we were shocked by the billions spent on repair and replacement. Our new research shows that since then, things have only become worse,” commented Ty Shay, CMO at SquareTrade. “When we see bigger screens combined with features like mobile payments with ApplePay, we see the potential for even more accidents: we won’t be surprised to see claims coming in that mention the drive-through window at McDonald’s.”

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Cracked screens can actually prevent iPhone owners from using certain features:

  • 40% of iPhone owners with cracked screens couldn’t read/send email or couldn’t use certain letters
  • 27% couldn’t use mission critical apps like Facebook, Maps or Uber
  • 20% couldn’t take photos
  • 20% couldn’t unlock the screen

SquareTrade’s research also points to brisk sales for the new, larger iPhone 6 Plus among current iPhone users, with 34% intending to upgrade. Respondents cite the larger screen, better camera and “smart home” connectivity features as compelling reasons to switch phones.

Methodology:

(1) SquareTrade’s 2014 Smartphone Accident Survey, was conducted in August 2014, using Research Now. Feedback was collected from over 2,400 smartphone owners. Results were weighted by demographic variables to provide a representative sample of smartphone owners throughout the US. Market share estimates based on comScore’s May 2014 US Smartphone report. (2) SquareTrade’s 2014 US iPhone Survey was conducted in June 2014 using online panel provider Research Now. Feedback was collected from 1,000 iPhone owners in the US.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

 

 

SquareTrade is a registered trademark of SquareTrade, Inc.  iPhone is a registered trademark of Apple Inc. All other company, brand and product names are the trademarks of their respective owners.

 

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SquareTrade Wins Trustpilot Award for Exceptional Customer Service

SquareTrade©, the #1 rated protection plan trusted by millions of happy customers, today announced it received the Customer Milestone Award from Trustpilot, Europe’s largest and fastest-growing consumer review platform.  Known for being customer obsessed and providing extraordinary service, 91% of SquareTrade ratings on Trustpilot have a five star rating, the highest possible score on the platform.

“Our most important barometer of success is feedback from our customers. The Trustpilot award is a great validation that we’re doing a few things well,” said Ty Shay, CMO at SquareTrade. “Trustpilot provides us with a critical feedback mechanism to understand our customers’ daily experience.  They provide an excellent service to consumers and to companies like SquareTrade where customer happiness is the foundation of our business.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to  www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc. All other company and brand names may be trademarks of their respective owners and SquareTrade is not affiliated, sponsored, authorized or otherwise associated with the above named companies.

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SquareTrade Joins sf.citi’s Flagship Initiative, “Circle the Schools”

Great article in the San Francisco Chronicle today about sf.citi’s flagship initiative, “Circle the Schools,” of which SquareTrade is a part. This new program partners San Francisco tech companies with underserved local schools. Through Circle the Schools, tech companies are building lasting relationships in our community.

Read more about Circle the Schools here: http://bit.ly/TeII3x
Photo: Mitch Tobias/Special To The Chronicle

 

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SquareTrade Recognized as Best Place to Work in Bay Area

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it has been named one of the Bay Area’s Best Places to Work. SquareTrade was recognized for employee collaboration, transparency and a highly positive work environment for the second year in a row. The annual ranking by the Silicon Valley/San Jose Business Journal and San Francisco Business Times was announced at an event at the San Francisco Hilton earlier this month.

This year’s Best Places to Work ranking brought nominations from more than 450 companies in 12 counties around the greater Bay Area. Close to 45,000 employees at those companies rated their companies in categories such as overall job satisfaction, trust with coworkers, feeling valued and benefits.

“We are very lucky to have attracted a highly diverse and talented group of people to work at SquareTrade,” said Steve Abernethy, president and CEO of SquareTrade. “Creating new ideas and solving complex problems is what feeds our growth and why millions of consumers and the most trusted names in retail choose our customer-friendly protection plans for their consumer electronics. We are delighted that our employees think so highly of working at SquareTrade and look forward to another great year together.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

uBreakiFix

SquareTrade Makes Smartphone Repair Breathtakingly Fast and Easy

SAN FRANCISCO, CA – March 19, 2014SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the launch of the SquareTrade Authorized Repair Network. With over 90 uBreakiFix and other local repair locations in the nation’s top metropolitan areas, SquareTrade’s Authorized Repair Network allows customers to get their smartphones repaired at their local repair shop with no out-of-pocket expenses. Designed to address common damage to America’s most popular smartphones, this marks the first time a warranty company has partnered with local repair shops to quickly resolve customer claims.

“Our goal is to have an easy-to-access SquareTrade-authorized repair shop in every major city in America. Similar to how individuals have a network of authorized healthcare providers, SquareTrade customers now have access to a network of authorized repair shops to service their devices. With accidents becoming increasingly common, it really makes sense to have a local repair option for fixing smartphones quickly,” commented president and CEO Steve Abernethy. “The feedback from customers thus far has been very enthusiastic.”

“Partnering with SquareTrade represents a huge growth opportunity for us and added convenience for millions of smartphone users,” said Justin Wetherill, co-founder and President, uBreakiFix. “The exposure that SquareTrade is giving us to millions of new customers delivers far more value than traditional marketing campaigns could deliver. We see this as a large step forward for our brand and a significant advancement of our business.”

“My repair experience with SquareTrade last week was fantastic: a SquareTrade-authorized, local repair shop was right next to my office! I dropped off my damaged phone and it was fixed in under an hour– no appointment needed, no out of pocket expenses. This really takes convenience to a whole new level,” commented Craig Nasralla, SquareTrade customer.

While some devices and certain repairs are more easily handled through SquareTrade’s huge network of repair depots, its network of local repair shops will be able to handle many of the most common repairs on the most common smartphones. In typical SquareTrade fashion, customers will continue to have access to a variety of resolution options so they can get their lives back to normal as soon as possible.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

tech Data

Tech Data Mobile Solutions and SquareTrade to Transform Mobile Insurance Industry in Europe

Tech Data Europe today announced its intent to form an arrangement with SquareTrade, the mobile industry’s top-rated protection plan company, to offer mobile device protection solutions throughout Europe. Through the arrangement, Tech Data Mobile Solutions and SquareTrade will provide device protection and Europe-wide device replacement to create a comprehensive, seamlessly integrated solution for mobile carriers and retailers.

“Tech Data Mobile Solutions is pleased to announce its arrangement with SquareTrade, which will offer end-to-end mobile insurance programs and streamline the supply chain to provide the most comprehensive mobile solutions in the industry,” said Rod Millar, senior vice president, Tech Data Mobile Solutions. “We have the infrastructure, resources and expertise in place to provide highly efficient and effective complete mobile solutions. Combined with SquareTrade’s expertise in quality device protection, we are offering our customers complete, winning mobile solutions.”

“As we expand globally, delivering the award-winning SquareTrade experience to customers regardless of their geography is a top priority,” said Kevin Gillan, managing director of SquareTrade Europe.  “Our arrangement with Tech Data Mobile Solutions will help us bring the same reliability, transparency and trust that our American customers enjoy to millions of new European mobile users. We expect this arrangement to transform the mobile insurance market in Europe.”

Tech Data Mobile Solutions and SquareTrade together will offer mobile consumers a complete solution that will include a simple, dependable way to insure mobile devices through SquareTrade’s protection plans, creating a no-hassle experience for resellers and end-users.

Serving mobile resellers in more than 100 countries, Tech Data Mobile Solutions is equipped with state-of-the art logistical automation and capable of processing hundreds of thousands of individual orders for overnight shipment to all parts of Europe.

About Tech Data

Tech Data Corporation (NASDAQ: TECD) is one of the world’s largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users. Tech Data generated $25.4 billion in net sales for the fiscal year ended January 31, 2013. It is ranked No. 119 on the Fortune 500® and one of Fortune’s “World’s Most Admired Companies.”  To learn more, visit www.techdata.com, or follow us on Facebook and Twitter.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

stevie's

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

Stevie® Awards Organization Polled 430,000 Consumers and Found SquareTrade Rated #1 for Outstanding Customer Service

SAN FRANCISCO, CA – March 7, 2014 – SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it won the celebrated People’s Choice Award for Best Customer Service in the Retail Sector. This title reflects SquareTrade’s outstanding customer satisfaction and explains its rapid adoption by millions of people worldwide.

“SquareTrade is a company built from the ground up on great customer service. It’s our DNA and it’s what we do best. We are changing the way people think about warranties – and we’re delighted that it is so well received,” said Ty Shay, CMO of SquareTrade. “The People’s Choice award is the most important award we win because it comes directly from the voices of our customers. We’re honored to once again receive this important recognition.”

Nicknamed the Stevie® for the Greek word “crowned,” the 8th annual Stevie Awards for Sales & Customer Service were presented to honorees during an awards gala on February 21 in Las Vegas. SquareTrade previously won Stevie awards for Maverick of the Year in Consumer Services and Company of the Year. The company also won the People’s Choice award in 2011 for sales and customer service.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

 

stevie's

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector

stevie's

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector and we just want to thank all of our loyal customers for voting for us.

Thank you awesome SquareTraders!