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SquareTrade Wins Trustpilot Award for Exceptional Customer Service

SquareTrade©, the #1 rated protection plan trusted by millions of happy customers, today announced it received the Customer Milestone Award from Trustpilot, Europe’s largest and fastest-growing consumer review platform.  Known for being customer obsessed and providing extraordinary service, 91% of SquareTrade ratings on Trustpilot have a five star rating, the highest possible score on the platform.

“Our most important barometer of success is feedback from our customers. The Trustpilot award is a great validation that we’re doing a few things well,” said Ty Shay, CMO at SquareTrade. “Trustpilot provides us with a critical feedback mechanism to understand our customers’ daily experience.  They provide an excellent service to consumers and to companies like SquareTrade where customer happiness is the foundation of our business.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to  www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc. All other company and brand names may be trademarks of their respective owners and SquareTrade is not affiliated, sponsored, authorized or otherwise associated with the above named companies.

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SquareTrade Joins sf.citi’s Flagship Initiative, “Circle the Schools”

Great article in the San Francisco Chronicle today about sf.citi’s flagship initiative, “Circle the Schools,” of which SquareTrade is a part. This new program partners San Francisco tech companies with underserved local schools. Through Circle the Schools, tech companies are building lasting relationships in our community.

Read more about Circle the Schools here: http://bit.ly/TeII3x
Photo: Mitch Tobias/Special To The Chronicle

 

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SquareTrade Recognized as Best Place to Work in Bay Area

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it has been named one of the Bay Area’s Best Places to Work. SquareTrade was recognized for employee collaboration, transparency and a highly positive work environment for the second year in a row. The annual ranking by the Silicon Valley/San Jose Business Journal and San Francisco Business Times was announced at an event at the San Francisco Hilton earlier this month.

This year’s Best Places to Work ranking brought nominations from more than 450 companies in 12 counties around the greater Bay Area. Close to 45,000 employees at those companies rated their companies in categories such as overall job satisfaction, trust with coworkers, feeling valued and benefits.

“We are very lucky to have attracted a highly diverse and talented group of people to work at SquareTrade,” said Steve Abernethy, president and CEO of SquareTrade. “Creating new ideas and solving complex problems is what feeds our growth and why millions of consumers and the most trusted names in retail choose our customer-friendly protection plans for their consumer electronics. We are delighted that our employees think so highly of working at SquareTrade and look forward to another great year together.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

uBreakiFix

SquareTrade Makes Smartphone Repair Breathtakingly Fast and Easy

SAN FRANCISCO, CA – March 19, 2014SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the launch of the SquareTrade Authorized Repair Network. With over 90 uBreakiFix and other local repair locations in the nation’s top metropolitan areas, SquareTrade’s Authorized Repair Network allows customers to get their smartphones repaired at their local repair shop with no out-of-pocket expenses. Designed to address common damage to America’s most popular smartphones, this marks the first time a warranty company has partnered with local repair shops to quickly resolve customer claims.

“Our goal is to have an easy-to-access SquareTrade-authorized repair shop in every major city in America. Similar to how individuals have a network of authorized healthcare providers, SquareTrade customers now have access to a network of authorized repair shops to service their devices. With accidents becoming increasingly common, it really makes sense to have a local repair option for fixing smartphones quickly,” commented president and CEO Steve Abernethy. “The feedback from customers thus far has been very enthusiastic.”

“Partnering with SquareTrade represents a huge growth opportunity for us and added convenience for millions of smartphone users,” said Justin Wetherill, co-founder and President, uBreakiFix. “The exposure that SquareTrade is giving us to millions of new customers delivers far more value than traditional marketing campaigns could deliver. We see this as a large step forward for our brand and a significant advancement of our business.”

“My repair experience with SquareTrade last week was fantastic: a SquareTrade-authorized, local repair shop was right next to my office! I dropped off my damaged phone and it was fixed in under an hour– no appointment needed, no out of pocket expenses. This really takes convenience to a whole new level,” commented Craig Nasralla, SquareTrade customer.

While some devices and certain repairs are more easily handled through SquareTrade’s huge network of repair depots, its network of local repair shops will be able to handle many of the most common repairs on the most common smartphones. In typical SquareTrade fashion, customers will continue to have access to a variety of resolution options so they can get their lives back to normal as soon as possible.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

tech Data

Tech Data Mobile Solutions and SquareTrade to Transform Mobile Insurance Industry in Europe

Tech Data Europe today announced its intent to form an arrangement with SquareTrade, the mobile industry’s top-rated protection plan company, to offer mobile device protection solutions throughout Europe. Through the arrangement, Tech Data Mobile Solutions and SquareTrade will provide device protection and Europe-wide device replacement to create a comprehensive, seamlessly integrated solution for mobile carriers and retailers.

“Tech Data Mobile Solutions is pleased to announce its arrangement with SquareTrade, which will offer end-to-end mobile insurance programs and streamline the supply chain to provide the most comprehensive mobile solutions in the industry,” said Rod Millar, senior vice president, Tech Data Mobile Solutions. “We have the infrastructure, resources and expertise in place to provide highly efficient and effective complete mobile solutions. Combined with SquareTrade’s expertise in quality device protection, we are offering our customers complete, winning mobile solutions.”

“As we expand globally, delivering the award-winning SquareTrade experience to customers regardless of their geography is a top priority,” said Kevin Gillan, managing director of SquareTrade Europe.  “Our arrangement with Tech Data Mobile Solutions will help us bring the same reliability, transparency and trust that our American customers enjoy to millions of new European mobile users. We expect this arrangement to transform the mobile insurance market in Europe.”

Tech Data Mobile Solutions and SquareTrade together will offer mobile consumers a complete solution that will include a simple, dependable way to insure mobile devices through SquareTrade’s protection plans, creating a no-hassle experience for resellers and end-users.

Serving mobile resellers in more than 100 countries, Tech Data Mobile Solutions is equipped with state-of-the art logistical automation and capable of processing hundreds of thousands of individual orders for overnight shipment to all parts of Europe.

About Tech Data

Tech Data Corporation (NASDAQ: TECD) is one of the world’s largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users. Tech Data generated $25.4 billion in net sales for the fiscal year ended January 31, 2013. It is ranked No. 119 on the Fortune 500® and one of Fortune’s “World’s Most Admired Companies.”  To learn more, visit www.techdata.com, or follow us on Facebook and Twitter.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

stevie's

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

Stevie® Awards Organization Polled 430,000 Consumers and Found SquareTrade Rated #1 for Outstanding Customer Service

SAN FRANCISCO, CA – March 7, 2014 – SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it won the celebrated People’s Choice Award for Best Customer Service in the Retail Sector. This title reflects SquareTrade’s outstanding customer satisfaction and explains its rapid adoption by millions of people worldwide.

“SquareTrade is a company built from the ground up on great customer service. It’s our DNA and it’s what we do best. We are changing the way people think about warranties – and we’re delighted that it is so well received,” said Ty Shay, CMO of SquareTrade. “The People’s Choice award is the most important award we win because it comes directly from the voices of our customers. We’re honored to once again receive this important recognition.”

Nicknamed the Stevie® for the Greek word “crowned,” the 8th annual Stevie Awards for Sales & Customer Service were presented to honorees during an awards gala on February 21 in Las Vegas. SquareTrade previously won Stevie awards for Maverick of the Year in Consumer Services and Company of the Year. The company also won the People’s Choice award in 2011 for sales and customer service.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

 

stevie's

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector

stevie's

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector and we just want to thank all of our loyal customers for voting for us.

Thank you awesome SquareTraders!

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Heartbreaking Research 2014

In the spirit of Valentine’s Day, we thought you may be interested in our funny Valentine’s Day research. In a survey exploring the love triangle among smartphone owners, their significant others, and their devices we found:

  • 41% smartphone owners will go unprotected this Valentine’s within no insurance on their beloved devices
  • 1 – 3 smartphone owners will break their devices within 12 months of purchase
  • 29% of smartphone owners would rather break up with a significant other than go without their    phone
  • Women are 38% more likely than men to choose their phone over a significant other

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clumsiest

Beltway Butterfingers: 2013 Clumsiest States Index Reveals Washington, DC Residents are Clumsiest Tech Users in the Nation

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today released the results of its annual Clumsiest States Index. The Index reveals how states fare year over year when it comes to their citizens’ rate of iPhone accidents and damage. The Index is based on claims filed by state between October 1, 2012 and September 30, 2013.

“Our Clumsy States Index gives us a chance to look back at the events that transpired over the year and consider how device damage was impacted. For example, we know that 23 million Americans have damaged devices during sporting events: did the Washington Capitals and Redskins’ success last season increase DC’s clumsiness ranking?” commented Ty Shay, CMO at SquareTrade. “Were Hurricane Sandyrelated damages responsible for pushing New Jersey into the top 10 this year? Did the addition of long-awaited Wi-Fi on the New York City subway system nudge the state into the top 10?”

Beltway Butterfingers: 2013 Clumsiest States Index Reveals Washington, DC Residents are Clumsiest Tech Users in the Nation

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

Holida

15 Million American Households Have Damaged a Device During the Holidays

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today released the results of a consumer survey about holiday device damage.

American households are particularly accident-prone with their devices during the holiday season. According to SquareTrade’s Holiday Survey1:

1 in 8 households in America have damaged a laptop, phone, camera or tablet during the holidays,
35% of devices damaged during the holidays were mobile phones,
Nearly twice as many iPhones were reported damaged during the holidays as Samsung smartphones, and
51% of damages during the holiday season is attributed to holiday activities
traveling (22%)
shopping (12%)
cooking (10%)
decorating (7%)

“It’s tough to be a device during the holidays – we were surprised to find that more than half of accidents were attributed to activities like traveling, holiday shopping, cooking and decorating,” said Ty Shay, SquareTrade’s CMO. “Retailers are expecting sales of over $640 billion2 during this year’s holiday shopping season, and no doubt much of that will go towards gifting high-tech devices like smartphones, tablets and game consoles – fragile and high priced items that apparently need extra safeguarding during the holidays.”

(1)Methodology and Data Sources 1) SquareTrade’s 2013 Holiday Pulse Surveys, conducted in September 2013 using Google Consumer Surveys. Feedback was collected from a total of 1,609 online consumers. 2) The Census Bureau’s 2011 number of households estimate and 2012 estimated US population. Please note: Number of American household and number of Americans estimates created using data sources 1 & 2.

(2)Source: National Retail Federation15 Million American Households Have Damaged a Device During the Holidays

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.