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Sam’s Club Launches Groundbreaking Service Program for Televisions, Electronics and Smartphones

Sam’s Club and SquareTrade®, the #1 rated protection plan provider, today announced a new program that dramatically expands members’ technology and electronics services and support, and helps reduce the cost of owning the latest and greatest technology. From smartphones and tablets to cameras and televisions, Sam’s Club membership now includes exclusive warranty services available in clubs and at SamsClub.com that simplify the technology purchasing, protection and upgrade experience.

With the new service, any Sam’s Club member who purchases a television worth $500 or more can get a $99 4-year SquareTrade protection plan that includes delivery, set-up, haul-away and recycling of their old TV. Exclusive to Sam’s Club, the protection plan also offers a guaranteed buyback program that allows Sam’s Club members to trade in their TV within six months of purchase and receive up to half of its price back on a Sam’s Club gift card.

Sam’s Club and SamsClub.com also offer SquareTrade protection plans to members on smartphones and all other electronics. Items such as printers, gaming consoles, media players, and even headphones and coffee machines are now covered under the new SquareTrade protection plans offered at Sam’s Club.

“We designed this program to make it easy and cost effective for members to buy their phones and electronics at Sam’s Club,” said Dawn von Bechmann, senior vice president for technology at Sam’s Club. “Electronics are an investment, and with our competitive new protection plans our members will save money because they won’t have to make a new purchase if an accident happens. We also understand that services throughout the lifecycle of their purchases are just as important as the product itself, and that’s why our protection plans also include valuable services like delivery, take away and technical assistance.”

In addition to SquareTrade’s extended manufacturer coverage on all devices, the new Sam’s Club program includes:

  • Accidental damage protection: Damage to devices like smartphones, tablets, computers and cameras from drops, spills and other increasingly common accidents is fully covered.
  • 24/7 tech support: The Sam’s Club Tech Experts program, provided through Alorica, is available for all products.
  •  Guaranteed Buyback up to 24 months after purchase: Available on smartphones, tablets, televisions and computers – ensuring members can get value back on their item when they want to upgrade.
  •  Delivery and setup: Included on television plans for TVs purchased at $500 or more.

“The demands upon the consumer to research, understand and operate technology on a daily basis are greater than ever before. People need an expert in their court, a resource they can turn to help them not only simplify but maximize the potential of technology,” said von Bechmann. “Through our program with SquareTrade, we’re delivering the best value in the industry and delighting members with services that make their lives easier.”

“We are thrilled to offer SquareTrade protection to Sam’s Club members nationwide and look forward to turning the frustrating experiences caused by accidents and device disappointments into unexpected positive encounters,” said Steve Abernethy, president and CEO of SquareTrade. “Our program with Sam’s Club is designed to help members get the most out of their electronics and give them piece of mind that should the worst happen, they can depend on SquareTrade to deliver.”

About Sam’s Club Sam’s Club®, a division of Wal-Mart Stores, Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in 635 clubs in the U.S. and Puerto Rico. To learn more about Sam’s Club, visit the Sam’s Club Newsroom, shop at SamsClub.com, and interact with Sam’s Club on Twitter and Facebook.
About SquareTrade

SquareTrade is the top-rated protection plan provider trusted by millions of happy customers for its fast and exceptional service. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade is headquartered in San Francisco and London. For more information, go to http://www.squaretrade.com.
SquareTrade is a registered trademark of SquareTrade, Inc.

uBreakiFix

SquareTrade Makes Smartphone Repair Breathtakingly Fast and Easy

SAN FRANCISCO, CA – March 19, 2014SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the launch of the SquareTrade Authorized Repair Network. With over 90 uBreakiFix and other local repair locations in the nation’s top metropolitan areas, SquareTrade’s Authorized Repair Network allows customers to get their smartphones repaired at their local repair shop with no out-of-pocket expenses. Designed to address common damage to America’s most popular smartphones, this marks the first time a warranty company has partnered with local repair shops to quickly resolve customer claims.

“Our goal is to have an easy-to-access SquareTrade-authorized repair shop in every major city in America. Similar to how individuals have a network of authorized healthcare providers, SquareTrade customers now have access to a network of authorized repair shops to service their devices. With accidents becoming increasingly common, it really makes sense to have a local repair option for fixing smartphones quickly,” commented president and CEO Steve Abernethy. “The feedback from customers thus far has been very enthusiastic.”

“Partnering with SquareTrade represents a huge growth opportunity for us and added convenience for millions of smartphone users,” said Justin Wetherill, co-founder and President, uBreakiFix. “The exposure that SquareTrade is giving us to millions of new customers delivers far more value than traditional marketing campaigns could deliver. We see this as a large step forward for our brand and a significant advancement of our business.”

“My repair experience with SquareTrade last week was fantastic: a SquareTrade-authorized, local repair shop was right next to my office! I dropped off my damaged phone and it was fixed in under an hour– no appointment needed, no out of pocket expenses. This really takes convenience to a whole new level,” commented Craig Nasralla, SquareTrade customer.

While some devices and certain repairs are more easily handled through SquareTrade’s huge network of repair depots, its network of local repair shops will be able to handle many of the most common repairs on the most common smartphones. In typical SquareTrade fashion, customers will continue to have access to a variety of resolution options so they can get their lives back to normal as soon as possible.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

tech Data

Tech Data Mobile Solutions and SquareTrade to Transform Mobile Insurance Industry in Europe

Tech Data Europe today announced its intent to form an arrangement with SquareTrade, the mobile industry’s top-rated protection plan company, to offer mobile device protection solutions throughout Europe. Through the arrangement, Tech Data Mobile Solutions and SquareTrade will provide device protection and Europe-wide device replacement to create a comprehensive, seamlessly integrated solution for mobile carriers and retailers.

“Tech Data Mobile Solutions is pleased to announce its arrangement with SquareTrade, which will offer end-to-end mobile insurance programs and streamline the supply chain to provide the most comprehensive mobile solutions in the industry,” said Rod Millar, senior vice president, Tech Data Mobile Solutions. “We have the infrastructure, resources and expertise in place to provide highly efficient and effective complete mobile solutions. Combined with SquareTrade’s expertise in quality device protection, we are offering our customers complete, winning mobile solutions.”

“As we expand globally, delivering the award-winning SquareTrade experience to customers regardless of their geography is a top priority,” said Kevin Gillan, managing director of SquareTrade Europe.  “Our arrangement with Tech Data Mobile Solutions will help us bring the same reliability, transparency and trust that our American customers enjoy to millions of new European mobile users. We expect this arrangement to transform the mobile insurance market in Europe.”

Tech Data Mobile Solutions and SquareTrade together will offer mobile consumers a complete solution that will include a simple, dependable way to insure mobile devices through SquareTrade’s protection plans, creating a no-hassle experience for resellers and end-users.

Serving mobile resellers in more than 100 countries, Tech Data Mobile Solutions is equipped with state-of-the art logistical automation and capable of processing hundreds of thousands of individual orders for overnight shipment to all parts of Europe.

About Tech Data

Tech Data Corporation (NASDAQ: TECD) is one of the world’s largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users. Tech Data generated $25.4 billion in net sales for the fiscal year ended January 31, 2013. It is ranked No. 119 on the Fortune 500® and one of Fortune’s “World’s Most Admired Companies.”  To learn more, visit www.techdata.com, or follow us on Facebook and Twitter.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

stevie's

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

Stevie® Awards Organization Polled 430,000 Consumers and Found SquareTrade Rated #1 for Outstanding Customer Service

SAN FRANCISCO, CA – March 7, 2014 – SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it won the celebrated People’s Choice Award for Best Customer Service in the Retail Sector. This title reflects SquareTrade’s outstanding customer satisfaction and explains its rapid adoption by millions of people worldwide.

“SquareTrade is a company built from the ground up on great customer service. It’s our DNA and it’s what we do best. We are changing the way people think about warranties – and we’re delighted that it is so well received,” said Ty Shay, CMO of SquareTrade. “The People’s Choice award is the most important award we win because it comes directly from the voices of our customers. We’re honored to once again receive this important recognition.”

Nicknamed the Stevie® for the Greek word “crowned,” the 8th annual Stevie Awards for Sales & Customer Service were presented to honorees during an awards gala on February 21 in Las Vegas. SquareTrade previously won Stevie awards for Maverick of the Year in Consumer Services and Company of the Year. The company also won the People’s Choice award in 2011 for sales and customer service.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

 

stevie's

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector

stevie's

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector and we just want to thank all of our loyal customers for voting for us.

Thank you awesome SquareTraders!

120912_ST_UK_Infographic_EDITED_2

Heartbreaking Research 2014

In the spirit of Valentine’s Day, we thought you may be interested in our funny Valentine’s Day research. In a survey exploring the love triangle among smartphone owners, their significant others, and their devices we found:

  • 41% smartphone owners will go unprotected this Valentine’s within no insurance on their beloved devices
  • 1 – 3 smartphone owners will break their devices within 12 months of purchase
  • 29% of smartphone owners would rather break up with a significant other than go without their    phone
  • Women are 38% more likely than men to choose their phone over a significant other

120912_ST_UK_Infographic_EDITED_2

clumsiest

Beltway Butterfingers: 2013 Clumsiest States Index Reveals Washington, DC Residents are Clumsiest Tech Users in the Nation

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today released the results of its annual Clumsiest States Index. The Index reveals how states fare year over year when it comes to their citizens’ rate of iPhone accidents and damage. The Index is based on claims filed by state between October 1, 2012 and September 30, 2013.

“Our Clumsy States Index gives us a chance to look back at the events that transpired over the year and consider how device damage was impacted. For example, we know that 23 million Americans have damaged devices during sporting events: did the Washington Capitals and Redskins’ success last season increase DC’s clumsiness ranking?” commented Ty Shay, CMO at SquareTrade. “Were Hurricane Sandyrelated damages responsible for pushing New Jersey into the top 10 this year? Did the addition of long-awaited Wi-Fi on the New York City subway system nudge the state into the top 10?”

Beltway Butterfingers: 2013 Clumsiest States Index Reveals Washington, DC Residents are Clumsiest Tech Users in the Nation

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

Holida

15 Million American Households Have Damaged a Device During the Holidays

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today released the results of a consumer survey about holiday device damage.

American households are particularly accident-prone with their devices during the holiday season. According to SquareTrade’s Holiday Survey1:

1 in 8 households in America have damaged a laptop, phone, camera or tablet during the holidays,
35% of devices damaged during the holidays were mobile phones,
Nearly twice as many iPhones were reported damaged during the holidays as Samsung smartphones, and
51% of damages during the holiday season is attributed to holiday activities
traveling (22%)
shopping (12%)
cooking (10%)
decorating (7%)

“It’s tough to be a device during the holidays – we were surprised to find that more than half of accidents were attributed to activities like traveling, holiday shopping, cooking and decorating,” said Ty Shay, SquareTrade’s CMO. “Retailers are expecting sales of over $640 billion2 during this year’s holiday shopping season, and no doubt much of that will go towards gifting high-tech devices like smartphones, tablets and game consoles – fragile and high priced items that apparently need extra safeguarding during the holidays.”

(1)Methodology and Data Sources 1) SquareTrade’s 2013 Holiday Pulse Surveys, conducted in September 2013 using Google Consumer Surveys. Feedback was collected from a total of 1,609 online consumers. 2) The Census Bureau’s 2011 number of households estimate and 2012 estimated US population. Please note: Number of American household and number of Americans estimates created using data sources 1 & 2.

(2)Source: National Retail Federation15 Million American Households Have Damaged a Device During the Holidays

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

UK award

SquareTrade Wins Global Business Excellence Award for Customer Service

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won the UK’s prestigious Global Business Excellence Award for Outstanding Customer Service. Judged by an independent panel of industry executives across sectors, SquareTrade was singled out for its exceptional customer service and its “no-quibble, go-the-extra-mile” policies that are rapidly changing how consumers feel about extended warranties.

Commenting on SquareTrade’s win, Chairman of the Judges Andrew Areoff said, “SquareTrade is taking the consumer extended warranty industry by storm by offering a refreshing new approach to customer service in a sector that up until now was not known for helping customers to make a claim. Their no-quibble, go- the-extra-mile policies, SquareTrade puts the customer first and foremost. With business doubling every year, SquareTrade exemplifies how customer service is absolutely vital for business growth. Well done to SquareTrade for showing how important customer service is, even in after-sales follow-through.”

“Outstanding customer service is the fundamental core of our organization, and we are very proud of that. Customers expect real value and high quality service when they buy a SquareTrade extended warranty – a testament to the consistency and care we take with every interaction,” said Kevin Gillan, managing director of SquareTrade Europe. “Winning this award is important recognition of our approach to protecting people’s devices, and our disruption of an industry in sore need of change.”

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to http://www.squaretrade.co.uk.

breakability

Google’s Moto X Trumps Apple’s New iPhones in Latest Breakability Score from SquareTrade

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the Breakability Score™ for the iPhone® 5C and the iPhone 5S – comparing Apple’s new phones to their predecessor, the iPhone 5, Google/Motorola’s Moto X® and the Samsung Galaxy S®4. SquareTrade’s Breakability Score fills in the missing gap left by traditional device reviews: it tests devices in everyday danger situations brought on by our lifestyles and habits.

Based on key elements such as front and back panel design, edge construction, materials, size, weight, friction quotient, water resistance and grip-ability, the SquareTrade Breakability Score ranks today’s top devices based on how prone they are to break due to accidents. The higher a device scores on a scale from 1-10, the higher the risk of it breaking.

Comparing Apple’s new iPhone 5S, the 5C, the Moto X and the Galaxy S4, the Moto X was the clear winner. SquareTrade’s Breakability Score revealed the following:

  • When it comes to breakability, Apple takes a step back with its latest offerings. The iPhone 5S fared worse than its predecessor, the iPhone 5, in our slide test and the iPhone 5C suffered from increased smash-ability in our drop test as well as reduced grip-ability

  • The underdog, Google’s Moto X, proved the most forgiving of accidents and it’s innovative, concave backing set a new bar for the Back Panel score.

  • The Galaxy S4 once again came in last with poor performance in every test.

“We were expecting that at least one of the new iPhone models would up its game but surprisingly, it was the Moto X that proved most forgiving of accidents,” said Ty Shay, CMO at SquareTrade. “This is the first time we’ve tested the breakability on a Motorola phone, the only phone we’ve ever tested that’s made in the USA. We were pleased to find that it withstood our drop, slide and dunk test with only the slightest dent. It looks like Google is giving Apple and Samsung a run for their money.

iPhone 5s & 5c Breakability Scorecard

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.