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Kid Confessions

Capture

Has your little angel destroyed a device of yours? Well here’s the silver lining! We’re giving you a chance to win a brand new iPad by sharing your story with us. Just submit a photo of your kid along with a handwritten confession on how they damaged your gadget (just like the one above) for a chance to win.

This contest ends on August 11th. You could enter right here!

Has your kid caused a device destruction?

iPad - two boys
Psttt… we’re giving you a chance to win an iPad by spilling the beans on your clumsy kid. Check back on our Facebook page tomorrow for details on how to enter!

Friday Lunch at SquareTrade HQ

 

lunchtime
Ever wonder what lunchtime on Friday is like at the SquareTrade HQ? Well now you can see for yourself in this awesome time lapse that one of our talented team members put together. Check it out here!

Smart Phones, Clumsy Pets Combine for Big Damage – Male, Jealous and Young Dogs are Biggest Offenders

SAN FRANCISCO, CA – June 10, 2014 – SquareTrade®, the #1rated protection plan trusted by millions of happy customers, today revealed the results of its annual research into Americans and their pets. The study shows that 28 million pet owners have had a pet damage an electronic device, with power cords rating the highest this year for number of incidents.[1]

Smartphones account for almost 30% of damaged devices, with incidents ranging from garden variety — the pet knocked the phone off a table – to ghastly: some phones were vomited or urinated upon.

“One in ten pet owners experience a pet-related accident with their device, according to our research. Of course we all love our pets, so these incidents are quickly forgiven,” said Ty Shay, CMO at SquareTrade. “But we’re seeing frequent, expensive repairs and replacements from pet-related damage, and only one in four of devices damaged are covered by a protection plan.”

Based on accident reporting, SquareTrade has identified the most common recipes for device disaster:

  • Male dogs: Male dogs are 86% more likely than female dogs to damage your devices.
  • Anger management: 19% of pet owners believe that their pet damaged the device because it was angry with them.
  • Blind jealousy: One in four pet owners (25%) said they were using an electronic item at the time their pet damaged it.
  • Puppy playground: Pets less than one year old are three times as likely to damage a device than older pets.

The survey also found that Americans are becoming more and more comfortable with allowing their pets to use modern, electronic conveniences:

  • 1 in 6 pet owners (17%) have made a social media account for a pet.
  • 1 in 4 is a ‘friend’ or ‘follower’ of pets on social media.
  • 18% have ‘spoken’ to a pet over Skype®, FaceTime®, or other online video chatting software.

To improve pet owners device protection, SquareTrade offers the following tips for an accident free household:

  1. Give your pets the attention, training and exercise they need so they have less interest in your gadgets
  2. Leave your devices high up and out of reach of curious dogs and cats
  3. Conceal power cords for devices and chargers under flooring or behind furniture
  4. Don’t leave your device next to liquids of any sort
  5. Always use a protective case

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[1] Methodology and Data Sources

SquareTrade’s 2014 Pet Accidents Survey conducted in May 2014 using the world’s largest panel provider, Survey Sampling International. Feedback was collected from 1,012 pet owners with cats and/or dogs. Additional sources: The American Veterinary Medical Association’s 2012 U.S. Pet Ownership & Demographics Sourcebook, The Census Bureau’s 2013 population estimates, Gallup’s 2006 Lifestyle Poll published online in an article titled “Americans and Their Pets,” and The Census Bureau’s 2006 pet ownership estimates. Please note: total expenditure estimate created using data sources 1-5.

About SquareTrade

SquareTrade is the #1 rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

 

 

Former Bain Capital Executive Raj Kapoor Joins SquareTrade to Lead North American Business

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced that Raj Kapoor has joined SquareTrade as Senior Vice President, North America. In his new role, Raj will drive growth with North American channel partners, and lead business development, field sales operations, and business process teams.

“I am thrilled to have Raj focused on the methodical innovation and execution that fuels growth with our partners,” commented Steve Abernethy, SquareTrade’s president and CEO. “Raj has been an extended member of our leadership team since Bain Capital’s investment, and is a proven talent that knows SquareTrade’s business very deeply already.  It’s great to have him on board full-time.”

“SquareTrade has incredible momentum and I am excited to join a company that is firing on all cylinders,” said Raj Kapoor.  “SquareTrade’s innovative model and customer-centric approach have changed the way the world thinks about warranties.  I look forward to working with SquareTrade’s dynamite leadership team to build on this strong growth trajectory.”

Prior to joining SquareTrade, Raj spent more than five years as an executive in Bain Capital’s private equity portfolio group, where he worked with SquareTrade and other portfolio companies on strategic and operational value creation initiatives.  Earlier in his career, Raj held a variety of marketing and product management roles at Microsoft, as well as at Beyond.com, a pioneer in digital software delivery and e-commerce services.

Raj began his career in Accenture’s strategy consulting practice, working with clients in technology, consumer/retail, and financial services.  He holds a B.A. from Cornell University and an M.B.A. from Harvard Business School.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

SquareTrade Recognized as Best Place to Work in Bay Area

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it has been named one of the Bay Area’s Best Places to Work. SquareTrade was recognized for employee collaboration, transparency and a highly positive work environment for the second year in a row. The annual ranking by the Silicon Valley/San Jose Business Journal and San Francisco Business Times was announced at an event at the San Francisco Hilton earlier this month.

This year’s Best Places to Work ranking brought nominations from more than 450 companies in 12 counties around the greater Bay Area. Close to 45,000 employees at those companies rated their companies in categories such as overall job satisfaction, trust with coworkers, feeling valued and benefits.

“We are very lucky to have attracted a highly diverse and talented group of people to work at SquareTrade,” said Steve Abernethy, president and CEO of SquareTrade. “Creating new ideas and solving complex problems is what feeds our growth and why millions of consumers and the most trusted names in retail choose our customer-friendly protection plans for their consumer electronics. We are delighted that our employees think so highly of working at SquareTrade and look forward to another great year together.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

Samsung Galaxy® S5 Breaks the Mold with Improved Breakability Score in Drop, Dunk Tests

SAN FRANCISCO, CA — April 14, 2014 — SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced Samsung’s new Galaxy S5 has rated 6 on its Breakability Score™. The SquareTrade Breakability Score ranks today’s top devices based on how prone they are to break due to accidents. Evaluating key elements such as front and back panel design, edge construction and materials, size, weight, friction quotient, water resistance and grip-ability, SquareTrade’s Breakability Score fills in the missing gap left by traditional device reviews: it tests devices in everyday danger situations brought on by our lifestyles and habits.

The SquareTrade Breakability Score is based on a number of factors, from physical characteristics to the results of SquareTrade’s Drop Test. The higher a device scores on a scale from 1-10, the higher the risk of it breaking due to an accident.

Comparing the Samsung Galaxy S5 to other highly anticipated new Android® phones, the HTC One (M8) and LG Nexus 5™, Samsung’s latest edged out the HTC One for the victory. SquareTrade’s Breakability Score testing revealed the following:

  • The new Samsung Galaxy S5 takes a big step forward in durability, performing well in drop and dunk tests. The Galaxy S4 has a Breakability Score of 7
  • The iPhone® 5s maintains a slight edge over all three Android™ phones, with a Breakability Score of 5.5
  • The larger HTC One M8 took a step backward with a score of 6.5, performing poorly in dunk and slide tests. The previous generation HTC One is very durable, with a Breakability Score of 4.5
  • The LG Nexus 5 scored a disappointing 7, failing dunk and drop tests.

“According to our research, 28% of smartphone owners, or about 44 million Americans, are considering buying the Samsung Galaxy S5,” says Ty Shay, CMO of SquareTrade. “With this level of demand, we really wanted to put it to the test against other hot Android phones in the market right now. It’s good to see a major player like Samsung designing phones with accidental water damage in mind. We were also surprised to see how well the new S5 did in the drop test – as previous models suffered significant damage.”

See SquareTrade’s breakability test video here.

samsung-breaks-the-mold-with-its-new-galaxy-s5-041414-v2

About SquareTrade


SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc.  iPhone is a registered trademark of Apple, Inc. Samsung Galaxy S is a registered trademark of Samsung Electronics Co., Ltd. HTC One (M8) is a registered trademark of HTC Inc. Nexus 5 and Android are trademarks of Google, Inc. All other company, brand and product names may be trademarks of their respective owners.

Huge Deal Alert

Psst… SquareTrade has a SWEET deal coming up tomorrow and you won’t want to miss it! Be sure to check our Facebook page at 10am PST tomorrow. Something tells us that this may be the lowest price of the year!

SquareTrade Launches Industry’s First Heartbreak Protection Plan

#1-rated protection plan provider SquareTrade, which is trusted by millions of happy customers, launches a world first – insurance against the greatest of all calamities… a broken heart. The Heartbreak Protection Plan is designed to keep customers happy by offering any lovelorn American recuperative therapy and a year’s subscription to an online dating site of their choice, to help them find love again.

As with its protection for smartphones, tablets and other household electronics, a claim is filed by showing proof of breakage. A text message, email, or simply a change in Facebook relationship status are all considered adequate proof. The Heartbreak Protection Plan is an easy add on for current customers who protect their gadgets with SquareTrade. For new customers, simply go to http://www.squaretrade.com and choose Heartbreak in the drop down menu.

SquareTrade’s Chief Marketing Officer Ty Shay explains why the company has decided to launch this one-of-a-kind protection, alongside its other protection plans:

“SquareTrade is built on happy customers and turning a bad situation into a good one. So it makes sense to not just protect customers’ gadgets but their hearts, too. Just like our fast and easy service that gets your smartphone back to you overnight, Heartbreak protection helps you find love again- expeditiously and with out too much downtime.”

Dr Ila Forlop, Cardiac Specialist, adds: “It’s about time that the insurance industry created protection for this category. Not only does a broken heart take its toll on you emotionally, but physical side effects like loss of sleep, loss of appetite and undue stress are also common. With SquareTrade’s Heartbreak protection, the length of time spent suffering is shortened dramatically – getting customers back in the love game faster than ever before. I endorse SquareTrade’s innovative plan whole heartedly.”

The Heartbreak Protection Plan protection plan launches today worldwide and will be available for all customers at http://www.squaretrade.com. For more information, or to register interest, please visit Facebook.com/SquareTrade.

 

About SquareTrade:

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.