Archive | Customer Lovin’ RSS feed for this section

SquareTrade Takes Home a Shorty Award!

Last month, we broke the news on our Facebook page that we were finalists in the Shorty Awards for the Best Use of Social Media for Customer Service, competing against OnStar, Chobani, BlackBerry & Globe Telecom. Now, we’re proud to announce that SquareTrade is the winner of the Shorty Award’s Best Use of Social Media for Customer Service. Woohoo!


Here’s a little about the Shorty Awards in their own words.

“The Shorty Awards are a worldwide effort to engage hundreds of thousands of Twitter users to identify the best people and organizations on social media, culminating in a blockbuster ceremony in New York City.”

Thanks guys for engaging us in our social media outlets and giving us a chance to use it as a place for customer service. We’ll continue to strive to use social media to carry out our customer obsession and our 5-star customer service. We’re always right here, here and here to help if you need us!

Also, here’s the Vine  (6.5 second video) we created for them that was featured during the Award ceremony!

In a Word, SquareTrade is…?

If you could finish that sentence, what would you say? “Necessary,” “Awesome,” “Fair” and “Dependable” were the most common answers when we took it to Facebook, but we thought we’d share some of the especially creative ones.





























Check out the rest of the comments here and don’t forget to “Like” us on Facebook.

And what about you? If you could describe SquareTrade in one word, what would you say?

Just a Little Note to Say Thanks

We love our customers so much that sometimes we’ll send them thank-you cards just because they made our day a little bit brighter. So you can imagine how happy we were to see this Tweet this morning.

Hey, Angie…We think you’re pretty outstanding, yourself!