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Friday Lunch at SquareTrade HQ

 

lunchtime
Ever wonder what lunchtime on Friday is like at the SquareTrade HQ? Well now you can see for yourself in this awesome time lapse that one of our talented team members put together. Check it out here!

SquareTrade Recognized as Best Place to Work in Bay Area

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it has been named one of the Bay Area’s Best Places to Work. SquareTrade was recognized for employee collaboration, transparency and a highly positive work environment for the second year in a row. The annual ranking by the Silicon Valley/San Jose Business Journal and San Francisco Business Times was announced at an event at the San Francisco Hilton earlier this month.

This year’s Best Places to Work ranking brought nominations from more than 450 companies in 12 counties around the greater Bay Area. Close to 45,000 employees at those companies rated their companies in categories such as overall job satisfaction, trust with coworkers, feeling valued and benefits.

“We are very lucky to have attracted a highly diverse and talented group of people to work at SquareTrade,” said Steve Abernethy, president and CEO of SquareTrade. “Creating new ideas and solving complex problems is what feeds our growth and why millions of consumers and the most trusted names in retail choose our customer-friendly protection plans for their consumer electronics. We are delighted that our employees think so highly of working at SquareTrade and look forward to another great year together.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

JP Morgan Chase Corporate Challenge 2013

This past Tuesday, Team SquareTrade put on some running shoes and took part in the annual JP Morgan Chase Corporate Challenge 5K. This year, we had an impressive 75 participants! We were blessed with gorgeous running weather and after the race, we celebrated everyone’s great run at dinner.

To no one’s surprise, our CEO Steve Abernethy, came in first place at  22:12.

Great job, Team SquareTrade!

ST_CorpChallenge_2013lunch collageDinner collage

Marketing Team Outing

Last Wednesday, the Marketing Team took a field trip to the Exploratorium in San Francisco for a spectacular afternoon of science! After a rigorous hour of exploring, we ended the outing with a good ‘ol happy hour. Here’s some photos of the fun and check out these awesome animations by Gina and Pace. Great job guys!

We're ready to spend the afternoon exploring!

Left: Ana is ready to spend the afternoon exploring!
Top Right: Nora watches on as Ajay dived in to the exhibit.
Middle: Rebekah concentrates on this exhibit.
Bottom: Tavis tests his animation skills at the Animation Station.

The Exploratorium even had their very own fog bridge!

The Exploratorium even had their very own fog bridge!

IMG_1252

We caught Jack’s exhibit in action!

What a gorgeous panoramic shot of the San Francisco bay.

What a gorgeous panoramic shot of the San Francisco bay.

Jonathan is lost in thouht on this statue.

Jonathan is lost in thought on this statue.

Wow! A toothpick sculpture of San Francisco's landmarks.

Wow! A toothpick sculpture of San Francisco’s landmarks.

 

panorama grumpys

Ending our day of fun with a happy hour!

Pub - Jack

Everyone had such a great time!

What a fantastic outing! Check out our Facebook page for more photos.

A Day in the Life of a SquareTrader

Kord's Collage

(left) Kord’s meet and greet with Mayor Ed lee.
(middle) Here’s Kord, who represented SquareTrade in Vegas, posing with our two Stevie’s.
(right) Showing some Halloween spirit around the office.

We announced last week that SquareTrade is recognized as Best Place to Work in the Bay Area. This week, we’d like to feature one of our awesome team members. Known for his infectious laugh and great sense of humor, here’s Kord H., our superstar Claim’s Team Manager! He’s been wowing SquareTrade customers since April 2002.

1.       Do you have a nickname that you’d like to share with us?
“KJ”

2.       What’s your title here at SquareTrade and how long have you been here?
Claims Team Manager/11 years this month

3.       What did you do before coming to SquareTrade?
Shipping and Operations Manager for Lahaina Galleries in SF/Special Education Teacher

4.       Tell us about your typical day at work.
Putting out “fires” and laughing A LOT!

5.       What’s the best part about working at SquareTrade?
THE PEOPLE and the collaborative culture

6.       What is your favorite SquareTrade function?
The holiday party. Hands down.

7.       What is your favorite SquareTrade memory?
11 years – just too many to recount.

8.       Last, but not least, what would be your one piece of advice for someone who is interested in joining SquareTrade?
Be conscious. Opportunities like this don’t come often. AND, contribute to the culture. Communities don’t survive without participation.

Here’s a Vine of a typical day of madness (and laughs) for Kord.

SquareTrade Recognized as Best Place to Work in Bay Area

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it has been named one of the Bay Area’s top places to work. SquareTrade was singled out for employee collaboration, transparency and its positive work environment. The annual ranking by the Silicon Valley/San Jose Business Journal and San Francisco Business Times was announced Thursday evening at an event attended by nearly 1,000 at the San Francisco Hilton.

This year’s Best Places to Work ranking brought nominations from more than 300 companies in 12 counties around the greater Bay Area. Close to 200,000 employees at those companies rated their companies in categories such as overall job satisfaction, trust with coworkers, feeling valued and benefits.

“We have attracted incredibly talented and creative people to work at SquareTrade and our success is a testament to their hard work,” said Steve Abernethy, president and CEO of SquareTrade. “When you’re disrupting an industry, inspired employees are the breeding ground for almost every great idea. This is certainly the case at SquareTrade where employees constantly generate new ideas for how to improve our customer-friendly protection plans. We are delighted to be recognized as one of the best places to work in the Bay Area, and look forward to another great year.”

San Francisco Business Times 2013 Best Places to Work in the Bay Area

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

SquareTrade All-Stars

To celebrate a few of our shining all-stars on the Customer Care team, we put together a festive baseball themed award ceremony. We’ve got the list of winners, but first, what’s a SquareTrade event without a look at the delicious food and fun?

In the spirit of baseball, the menu of the day included hot dogs, wings and potato salad!

In the spirit of baseball, the menu of the day included hot dogs, wings and potato salad!

Upper Left: Richie and Nick wearing black and orange for our home team, SF Giants!
Upper Right: Our Customer Care agents gathered in our cafeteria for the awards.
Lower Left: Frank, Nicole, Harrison, Jeremy, Peter and Gabriel enjoyed lunch together.
Lower Right: Liz and Chewie, the unofficial Customer Care mascot

Here’s the list of our well-deserved winners, have you talked to any of them?

Rookie of the Quarter: Luis M. He may be new but he’s proven to be a stellar performer!

_chosen_2
Ironman Award: Jared S., Jeremy M. and Chris C. for perfect attendance and fashionable on-time every day.

ironman
On Deck Award: Frank H. with honorable mentions to Patrick S. (not pictured) and Peter Y. for being ready and going above and beyond with whatever curve ball we throw at them.

frankandpeter
Comeback Player of the Quarter: Alice Z. with an honorable mention to Holly W. for outshining their already great performance!

aliceandholly
People’s Choice Award: Michael W., voted to be most valuable team player by his peers.
All Star Award: Elizabeth P.,voted by the fans (that’s you!) for rocking their world!

mikeandliz
Triple Crown Award: Peter P. for being the best all-around player.
Roberto Clemente Award: Ernesto G. for exemplifying SquareTrade’s core values.

peteandernesto
The Clean Up Awards: Connie C. and Khushru W. They’re not members of the Customer Care team, but they help support and keep the team up and running.

connieandkush

Huge round of applause for these all-star ladies and gents for their hard work!

Woohoo! Our All-Stars Players!

Woohoo! Our All-Stars Players!

Mayor Lee Inaugurates SquareTrade’s New Office

Welcome, Mayor Ed Lee!

Welcome to SquareTrade, Mayor Ed Lee!

This past week, Mayor Lee dropped in to our very own SquareTrade HQ, as part of his Tech Tour Tuesdays. Talk about finalizing our move to the new building with a bang!

The office buzzed with excitement as we set up for the mayor’s arrival– we put up signs, popped some champagne and set up some… wait, SquareTrade cupcakes? That’s right! We’ve got those cupcakes covered!

cupcakeschampagne

Champagne and SquareTrade Cupcakes to Celebrate!

The mayor started his tour with some quality time with our CEO, Steve Abernethy, followed by some meet-and-greet around the office with the staff to get a full 360 SquareTrade experience.  A picture says a thousands words– judging by this next photo, it’s clear that Mayor Lee and Steve enjoyed each other’s company.

Mayor Lee and Steve shares a funny moment.

Mayor Lee and Steve sharing a funny moment.

mayorandsteve2

collage4

Mayor Lee’s Meet and Greet with Kord and Rachel

Mayor Lee then joined the entire team for an introduction and to share his vision and efforts to help provide quality education, increase job availability and to push San Francisco to become the Innovative Capital of the World. Mayor Lee answered questions about the youth and opportunities in the tech world as well as questions about the upcoming new Warriors stadium during the Q&A. As the tour came to an end, Mayor Lee assisted us to an official ribbon cutting ceremony.

Ribbon cutting

Welcome to SquareTrade, Mayor Lee– we’d love to have you back soon!

SquareTrade Moves into New Worldwide Headquarters in San Francisco

office

SAN FRANCISCO, CA – March 12, 2013 – SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it has moved its corporate headquarters to 360 Third Street in San Francisco. The new SOMA office is 53,000 square feet, with an interior designed in collaboration with San Francisco based Blitz Design and Skyline Construction and built out in only five months from first sight. In January, SquareTrade announced that it grew by 90% in 2012, and doubled its employee base. The new office space will accommodate this rapid growth, enable greater collaboration and innovation, and support millions of SquareTrade customers.

“San Francisco leads the way in attracting some of the most innovative companies in the world, with disruptive technology companies like SquareTrade at the forefront,” said San Francisco Mayor Ed Lee. “SquareTrade has repurposed an old call center building downtown into a vibrant, collaborative work space filled with some of the best creative minds in San Francisco in their new space.”

SquareTrade’s new offices are designed with minimalism and bold colors, large open spaces, a multitude of work areas for collaboration or solitude, stand up walls for agile development, an enormous kitchen area to allow employees to come together in mass, a roof deck with the SF Giant’s AT&T Park on the horizon and a game room with a shuffleboard and vintage video games.  The Company joins Comcast’s SportsNet, Pac-12, and digital advertising agency AKQA at 360 Third Street.

“An inspiring workspace is critical for collaboration, creative thinking and having fun and we’ve designed our new offices with that in mind. With our customer care experts sitting with engineers and product development on one side and marketing on the other, our new space gives all employees a 360-degree view of the customer. We are a customer-obsessed company and our new office space is an extension of that ethos,” said Steve Abernethy, president and CEO of SquareTrade. “San Francisco attracts very talented people to all aspects of our business and is the perfect home for our growing company.”

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

Our First Happy Hour at 360 3rd Street

What time is it? Time for some beer, wine, cheese and crackers. Take a look at what happened on Friday after wrapping up our first week at our brand new office.

Adrien (Operations), Frank (Customer Care) and Brad (Legal) catch up.

Adrien (Operations), Frank (Customer Care) and Brad (Legal) catch up.

Our CEO Steve Abernethy is psyched for the new office!

Our CEO Steve Abernethy is psyched for the new office!

The lay of the land: Our beautiful new kitchen.

The lay of the land: Our beautiful new kitchen.

Some of our new Customer Care team members:

Some of our new Customer Care team members: Luis, Keith and Vincent.

David (left) on Marketing, catches up with Tyler and Helen, on Creative.

David (left) on Marketing, catches up with Tyler and Helen, on Creative.

Denise (Client Strategy) looks like she's hearing some good news.

Denise (Client Strategy) looks like she’s hearing some good news.

The end of the night: Aivy surveys the remaining food choices.

The end of the night: Aivy surveys the remaining food choices.

Looks like a success! A BIG thanks to Charlie K. on our Customer Care team for the beautiful photos.