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SquareTrade Wins Trustpilot Award for Exceptional Customer Service

SquareTrade©, the #1 rated protection plan trusted by millions of happy customers, today announced it received the Customer Milestone Award from Trustpilot, Europe’s largest and fastest-growing consumer review platform.  Known for being customer obsessed and providing extraordinary service, 91% of SquareTrade ratings on Trustpilot have a five star rating, the highest possible score on the platform.

“Our most important barometer of success is feedback from our customers. The Trustpilot award is a great validation that we’re doing a few things well,” said Ty Shay, CMO at SquareTrade. “Trustpilot provides us with a critical feedback mechanism to understand our customers’ daily experience.  They provide an excellent service to consumers and to companies like SquareTrade where customer happiness is the foundation of our business.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to  www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc. All other company and brand names may be trademarks of their respective owners and SquareTrade is not affiliated, sponsored, authorized or otherwise associated with the above named companies.

SquareTrade Recognized as Best Place to Work in Bay Area

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it has been named one of the Bay Area’s Best Places to Work. SquareTrade was recognized for employee collaboration, transparency and a highly positive work environment for the second year in a row. The annual ranking by the Silicon Valley/San Jose Business Journal and San Francisco Business Times was announced at an event at the San Francisco Hilton earlier this month.

This year’s Best Places to Work ranking brought nominations from more than 450 companies in 12 counties around the greater Bay Area. Close to 45,000 employees at those companies rated their companies in categories such as overall job satisfaction, trust with coworkers, feeling valued and benefits.

“We are very lucky to have attracted a highly diverse and talented group of people to work at SquareTrade,” said Steve Abernethy, president and CEO of SquareTrade. “Creating new ideas and solving complex problems is what feeds our growth and why millions of consumers and the most trusted names in retail choose our customer-friendly protection plans for their consumer electronics. We are delighted that our employees think so highly of working at SquareTrade and look forward to another great year together.”

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

SquareTrade Wins People’s Choice Award for Best Customer Service in Retail Sector

Stevie® Awards Organization Polled 430,000 Consumers and Found SquareTrade Rated #1 for Outstanding Customer Service

SAN FRANCISCO, CA – March 7, 2014 – SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it won the celebrated People’s Choice Award for Best Customer Service in the Retail Sector. This title reflects SquareTrade’s outstanding customer satisfaction and explains its rapid adoption by millions of people worldwide.

“SquareTrade is a company built from the ground up on great customer service. It’s our DNA and it’s what we do best. We are changing the way people think about warranties – and we’re delighted that it is so well received,” said Ty Shay, CMO of SquareTrade. “The People’s Choice award is the most important award we win because it comes directly from the voices of our customers. We’re honored to once again receive this important recognition.”

Nicknamed the Stevie® for the Greek word “crowned,” the 8th annual Stevie Awards for Sales & Customer Service were presented to honorees during an awards gala on February 21 in Las Vegas. SquareTrade previously won Stevie awards for Maverick of the Year in Consumer Services and Company of the Year. The company also won the People’s Choice award in 2011 for sales and customer service.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com

 

SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector

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SquareTrade takes home the People’s Choice Award for Best Customer Service in the Retail Sector and we just want to thank all of our loyal customers for voting for us.

Thank you awesome SquareTraders!

SquareTrade Wins Global Business Excellence Award for Customer Service

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won the UK’s prestigious Global Business Excellence Award for Outstanding Customer Service. Judged by an independent panel of industry executives across sectors, SquareTrade was singled out for its exceptional customer service and its “no-quibble, go-the-extra-mile” policies that are rapidly changing how consumers feel about extended warranties.

Commenting on SquareTrade’s win, Chairman of the Judges Andrew Areoff said, “SquareTrade is taking the consumer extended warranty industry by storm by offering a refreshing new approach to customer service in a sector that up until now was not known for helping customers to make a claim. Their no-quibble, go- the-extra-mile policies, SquareTrade puts the customer first and foremost. With business doubling every year, SquareTrade exemplifies how customer service is absolutely vital for business growth. Well done to SquareTrade for showing how important customer service is, even in after-sales follow-through.”

“Outstanding customer service is the fundamental core of our organization, and we are very proud of that. Customers expect real value and high quality service when they buy a SquareTrade extended warranty – a testament to the consistency and care we take with every interaction,” said Kevin Gillan, managing director of SquareTrade Europe. “Winning this award is important recognition of our approach to protecting people’s devices, and our disruption of an industry in sore need of change.”

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to http://www.squaretrade.co.uk.

SquareTrade Wins Company of the Year Award; CEO Steve Abernethy Wins Maverick of the Year in Consumer Services

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won two Stevie awards for Company of the Year and Maverick of the Year in Consumer Services. The recognition reflects SquareTrade’s rapid growth, innovation, extraordinary customer satisfaction and growing adoption by millions of people worldwide.

“With no scripts, no quotas and no inquisitions, we are changing the way people think about customer service – and we’re delighted that it’s having such an impact,” said Steve Abernethy, president and CEO of SquareTrade. “We combine innovative technology with skilled, empathetic agents to deliver an excellent customer experience every time – regardless of how customers choose to interact with us.”

Nicknamed the Stevie® for the Greek word “crowned,” the awards were presented to honorees during an awards gala in Chicago on Monday, June 17. SquareTrade previously won the Stevie award for Innovation earlier this year, two Stevie awards in 2012 for excellence in customer service and the People’s Choice award and in 2011 for sales and customer service.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

SquareTrade’s Steve Abernethy Recognized as One of Top Five Best CEOs in Bay Area

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced that CEO Steve Abernethy has been named one of the top 5 Best CEOs by the San Francisco Business Times. Part of its Tech and Innovation Awards, the Business Times highlighted the companies and their leaders that are solving challenging problems, growing companies and creating jobs in the Bay Area. SquareTrade was singled out for its relentless focus on customer service.

Commenting on Abernethy’s leadership, Managing Director at Bain Capital Ventures Mike Krupka commented, “Bain was won over by Abernethy’s leadership. Steve is really structured, a good manager and an innovator. Plus, he’s a really good guy. It’s hard to find that combination.”

There were close to 300 submissions for San Francisco Business Times’ Tech & Innovation awards and 25 winners were chosen across several categories. For Best CEO, Abernethy’s fellow honorees are Ask.com CEO Doug Leeds, Eventbrite CEO Kevin Hartz, Delphix CEO Jedidiah Yueh and Splunk CEO Godfrey Sullivan.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

SquareTrade Named Finalist in 2013 CTIA B!G Idea Awards

SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced that its President and CEO Steve Abernethy was named as a finalist for CTIA‘s annual B!G Idea Awards competition. This year, the awards honor the champions and visionaries who are transforming the mobile ecosystem. The B!G Ideas winners will be announced at CTIA 2013™, taking place May 21-23, 2013 at the Sands Expo & Convention Center in Las Vegas.

“SquareTrade’s 5-star customer reviews for mobile products and our reputation as a customer-obsessed company has had a huge impact on attach rates for our partners including retailers, dealers and wireless carriers,” commented Steve Abernethy. “On average, we see a 200% increase in protection plan sales, lower customer churn, and happier customers once they switch to SquareTrade. CTIA’s recognition of our mobile vision is a great validation of our success to date. We look forward to another great year.”

About the Finalists
To learn more about the finalists, as well as all the entries, visit http://ctiait.ctia.org/bigIdea/2013/public/index.cfm/viewEntries. To get smarter about CTIA 2013 or to register, visit www.ctia2013.com.

About CTIA
CTIA–The Wireless Association® (www.ctia.org) is an international organization representing the wireless communications industry. Membership in the association includes wireless carriers and their suppliers, as well as providers and manufacturers of wireless data services and products. CTIA advocates on behalf of its members at all levels of government. The association also coordinates the industry’s voluntary best practices and initiatives, and sponsors the industry’s leading wireless tradeshows. CTIA was founded in 1984 and is based in Washington, D.C. Twitter: @ctia | Blog: http://ctia.it/Na6erv | Facebook: http://ctia.it/LCm4Nn | LinkedIn Group: http://ctia.it/Na6cA2

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

SquareTrade Takes Home a Shorty Award!

Last month, we broke the news on our Facebook page that we were finalists in the Shorty Awards for the Best Use of Social Media for Customer Service, competing against OnStar, Chobani, BlackBerry & Globe Telecom. Now, we’re proud to announce that SquareTrade is the winner of the Shorty Award’s Best Use of Social Media for Customer Service. Woohoo!

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Here’s a little about the Shorty Awards in their own words.

“The Shorty Awards are a worldwide effort to engage hundreds of thousands of Twitter users to identify the best people and organizations on social media, culminating in a blockbuster ceremony in New York City.”

Thanks guys for engaging us in our social media outlets and giving us a chance to use it as a place for customer service. We’ll continue to strive to use social media to carry out our customer obsession and our 5-star customer service. We’re always right here, here and here to help if you need us!

Also, here’s the Vine  (6.5 second video) we created for them that was featured during the Award ceremony!

SquareTrade Wins Stevie Award for Customer Service Obsession

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SAN FRANCISCO, CA – March 5, 2013 – SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won the Stevie Award for Innovation in Customer Service. Singled out for its obsessive focus on delighting customers, the award underscores one of SquareTrade’s core strengths: innovation.

“Our entire business is built on turning frustrating experiences caused by accidents and device disappointments into unexpected, positive encounters, ” said Steve Abernethy, president and CEO of SquareTrade. “This award is testament to our extraordinary customer services team and unique service technology, which turns this philosophy into a reality every day, with our hassle-free self-service tools and our stellar service team.”

Nicknamed the Stevie® for the Greek word “crowned,” the awards were presented to honorees during an awards gala at the Paris Hotel in Las Vegas on Monday, February 25. SquareTrade previously won two Stevie awards in 2012 for excellence in customer service and the People’s Choice award and in 2011 for sales and customer service.

SquareTrade works with leading online and in-store retailers to offer uniquely customer-friendly warranties to protect thousands of consumer electronics and appliances including smartphones, tablets, laptops, televisions, video game consoles and digital cameras. SquareTrade consistently receives high rankings for superior customer service and its 5-day service guarantee.

 

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade’s rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

 

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.